Complaint Resolution Assistance
Your experience with Usborne & Hibbert Mutual Insurance Company is important to us. Our goal is to provide superior customer service and high quality insurance products. If you have a question or concern, we want to work with you to find an answer or resolution.
How Our Customer Complaint Process Works
If you have a complaint about a service or product from Usborne & Hibbert Mutual please address it by following these steps:
Speak to your Agent or Broker
Your primary contact to Usborne & Hibbert Mutual is your agent or broker, the individual from whom you purchased your insurance. This representative is a licensed insurance professional who can provide you with insurance advice. In many cases, they are able to provide clarification and settle your dispute prior to escalating your concerns to a member of the U & H Management Team.
Contact an Usborne & Hibbert Mutual Representative
When a concern needs to be elevated through the organization from the agent or broker involved, the next point of contact should be the President/CEO. The President/CEO will identify what your concern is and provide you with a clear explanation verbally and in writing to confirm the outcome or the next course of action.
If you are dissatisfied upon receiving a final position from Usborne & Hibbert Mutual, you can pursue your complaint further with the appropriate regulatory and industry bodies available to you. The General Insurance Ombud Service (GIO) is a free, neutral, federal agency that may assist you in finding a resolution. They can be contacted at 1-877-225-0446 or via their website at www.giocanada.org.
For concerns regarding financial transactions you may also contact the Financial Consumer Agency of Canada (FCAC).
Financial Consumer Agency of Canada (FCAC)
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9