Claims Adjuster

Usborne & Hibbert Mutual is expanding our Claims Team and we are searching for a Multi-Line Claims Adjuster with a focus in property claims. This will be a fast-paced environment where your professionalism, accuracy and efficiency will be key to your success in juggling multiple competing tasks. This is a full-time hybrid position reporting to the Claims Team Lead.

Position Responsibilities:

• Attend loss locations to investigate cause of loss, including taking statements, photographs, and identifying scope of loss
• Evaluate claims by conducting thorough investigations; determine coverage and validity of claims, interview and communication with policyholders
• Analyze and interpret insurance policy wording to determine coverage
• Assess estimates and scopes of work to validate information 
• Coordinate with contractors, appraisers and other experts as required
• Negotiate settlement and issue payments  
• Ensure all claims are clearly documented and that legislative requirements are met
• Handle claims as per company protocols and timelines.

Qualifications & Experience:

• 3 years’ claims handling experience preferred
• A college diploma or a university degree is an asset.
• Preference for those with experience includes work in the insurance industry or working towards your Chartered Insurance Professional Designation (CIP).
• Experience in construction or trades, farming or relevant transferable knowledge is an asset
• Proficient in insurance software and business technology tools
• Valid driver’s license and access to transportation

Key Competencies:

• An ability to demonstrate strong negotiation and decision-making skills
• Exceptional customer service skills
• Ability to multitask and thrive in a fast-paced environment
• Excellent communication and relationship building skills

What We Offer:

• A competitive total compensation package, including a base salary, with company paid benefits, a health care spending account and pension plan.
• A health and wellness work environment that supports employee well-being with flexible work hours, an exercise room, employee appreciation and recognition
• Opportunities for ongoing training and development that promotes continuous learning 

Interested applicants are invited to send a detailed resume and cover letter no later than 4:30 p.m. Friday, July 25, 2025 to resume@usborneandhibbert.ca

If you need an accessible format, please email donna@usborneandhibbert.ca  or call (519) 301-4199.  If you are contacted regarding this position, please advise of any accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

U&H is an equal opportunity employer.  We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.