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Claims Team Lead

Looking for an exciting new role to leverage your experience, accelerate your career, achieve a better and more affordable lifestyle, and make a difference in our 147-year-old pillar of the community? Usborne & Hibbert (U&H) Mutual Fire Insurance Company is looking for a Claims Team Lead to join our growing team! You will lead the claims team in collaborating with all departments to provide excellent claims service.


  • Receive and respond to reports of claims, accurately documenting and filing incident details
  • Leverage your experience and investigative skills to provide high-quality decisions to property, farm, automobile, and commercial insurance claim settlements
  • Ensure claims practices conform to legal, regulatory, consumer-first, compliance and privacy obligations
  • Monitor claims activity, identifying trends and opportunities for improvements
  • Manage prudent reserving practices and opening and closing of files
  • Develop claims policies, procedures, and service delivery guidelines
  • Complete claims reports and statistics


  • University/college degree or diploma – Insurance preferred
  • CIP designation, or equivalent combination of insurance education and experience
  • 3+ years claims experience, with supervisory or team leader
    experience preferred
  • Canadian Risk Management (CRM) designation preferred

Select Competencies

  • Communicates Effectively
  • Relationship Building
  • Adaptive Problem Solving
  • Strong Professional Development and
  • Training Support
  • Competitive DC Pension Plan
  • Health Spending Account


  • Hybrid Work Environment
  • Community Involvement / Balance
  • Affordable Housing
  • Comprehensive Benefits

Please send your resumé outlining interest and suitability by May 4th to uhcareers@engagehr.com. Otherwise, call Holly at 905.306.8111 ext. 230 for more.

At Usborne & Hibbert Mutual Fire Insurance, we value diversity and strive to maintain an inclusive culture which prioritizes people. As an employer, we welcome applications from all qualified candidates and are committed to accommodating their needs throughout the recruitment and selection process. We encourage candidates to inform us of any accommodations required so we can provide fair and equitable opportunities.